FAQs

Question/Reply	Title
[Notice]	Cannot find my question.
Please contact the customer center.
Q	[Membership] How to Sign Up?
A	Click ‘Sign Up’ on the top of the site and join us.
Q	[Delivery] How to pay for Shipping Fee？
A	Delivery and insurance fee are calculated on the basis of the amount and weight of all the products ordered, so shipping fee will be confirmed after all the orders are prepared.
Q	[Exchange/Return] How to Exchange or Return?
A	Please submit your exchange/return request within 7 days of receiving your items. In case of exchang/return due to changed of mind, return shipping cost will be responsible of the customer.
Q	[Order Payment] How to get a discount?
A	There're two types of coupons.
Q	[Order Payment] How to re-issue coupons？
A	If your order was interrupted in the process of cancellation or payment, you can request for re-issuing coupons. (Please note that coupons will not be reissued automatically if customer directly cancel the order or interrupt the process.)
Q	[Order Payment] Sold-out of Discounted Products
A	Discounted products are different from ordinary one, which quantity is limited. Once the discounted product is sold out, it will be immediately disappeared on the site. In the case of discounted product was placed by different customers at the same time, we will process with order time sequence. (Same case, if there's only one discounted product left, we will contact customer directly to advice a full refund or exchange or change to deposit.